Terms and Conditions
It is the passenger's responsibility to ensure that they order the correct type of vehicle in order to carry the numbers of passengers and luggage.
Prices quoted and paid are for passengers being ready to travel at the booked time.
All phone bookings are taken with great care and detailed attention to ensure accuracy is maintained. Some of the bookings may be recorded for training and verification purposes.
We will not be held liable for any incorrect information provided by third party.
We will send e-mail confirmations to all of our passengers, provided they have included a valid e-mail id with their booking. This will include phone bookings as well as web bookings.
Payments can be made by the following methods:
Prepay by Credit/Debit Card
For all bookings made by credit/debit card there will be no any additional charge.
To protect our drivers and passengers safety we have implemented the latest version of GPRS in our cars.
Any online credit/debit card bookings will be subject to verification and passengers may be asked to provide ID with the credit/ debit card.
Additional Passengers and Luggage
Additional passengers and luggages may be added with the permission of Yume Airport Transfers control to the car ordered but not exceeding the numbers per vehicle type ordered.
All pre paid booking cancellation notified under 12 hours will not be refunded.
If the passenger missed a flight this information must be informed to us immediately so that we will notify the driver not to enter the airport for that pick up. However if the passenger wishes to take a later flight we will provide the service at no extra cost.
No show is defiend as follows: If passenger books a private hire car with us and failed to meet the driver on pick up time, this will include home, hotel and other private address.
This will include wrong date wrong time bookings.
If a passenger books a pick up from an airport and fails to meet with our staff in the arrival hall.This means that our staff will wait in the arrival hall up to 1 hour 30 mins from flight landing time and if the passenger fails to meet within this time limit or make contact to inform their status at the airport will be considered as a no show.
All bookings made online or over the phone on basis of paying cash to the driver.
All bookings pre paid by a credit or debit card will not be refunded in the event of a no show.
The driver will take the route to a destination by considering the following facts: the trafic, time, road closures, diversions.
The company accept no liability for the following: Severe traffic delays, road closures, extreme and poor weather conditions.
Please note that we provide child seats as a courtesy service. Whilst we make every effort to ensure child seats are available, we cannot gurantee, suitability for your child, or availability for your journey. Usage of child seats is entirely at the passenger's discretion, and we cannot be held responsible or liable for their usage.